South of Scotland MSP Colin Smyth has praised Dumfries and Galloway Citizens Advice Service (DAGCAS) for their tireless work during Covid-19 crisis.

Since social distancing measures were introduced, DAGCAS have paused their face to face service, instead they have moved the majority of its volunteers and staff to home working, with a dedicated unit based in Dumfries to answer phones and triage calls providing focus on the priority issues being experienced by residents in our region at this difficult time.

Over the last four weeks (to 8 April) DAGCAS has dealt with nearly 1,060 calls and e-mails addressing around 1,740 separate issues.

Colin Smyth said: “Dumfries and Galloway Citizens Advice Service is a fantastic organisation which works tirelessly, year in, year out to help those in our region with a variety of issues and queries.

“However, during this very difficult time, DAGCAS has really risen to the challenges and proved just how valuable it is. The Covid-19 pandemic has meant DAGCAS has had to change the way it works, but they are still providing the high level of service which we have come to expect.

“We are extremely lucky to have these dedicated staff and volunteers in Dumfries and Galloway and I would urge anyone who needs or knows someone who needs support, advice and guidance to contact them by email , online at or by free phoning 0300 303 4321.”

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