I’m recruiting a part-time Caseworker to support my existing team in my busy local Parliamentary office in Dumfries. The full details of the job are below.

Job Title -; Caseworker

Hours- Part-time, 20 hours per week (flexible days if required)

Based – MSPs Regional Office, 17 Buccleuch Street, Dumfries, DG1 2AT

Salary- £21,140 to £25,850 pro rata

Application- Apply by sending your CV and covering letter to colin.smyth.msp@parliament.scot

Closing date: Friday 11 May 2018

Further details: For any further details call 01387 279205

Key responsibilities:

  • Dealing with general public enquiries.
  • Dealing with constituency casework effectively and efficiently and investigating and responding to issues raised through correspondence, telephone calls, emails and surgeries.
  • Communicating and corresponding (telephone/personal/written) with internal and external enquirers including MSPs, parliamentary staff, members of the public, other parliaments and government departments.
  • Establishing and maintaining policy resource files.
  • Maintaining an electronic and manual filing system. Associating previous papers with current correspondence and extracting document on request.
  • Typing of correspondence and reports as required.
  • Arranging and advertising of surgeries.
  • Attending surgeries as required and supporting community engagement activities.
  • Attending policy seminars as required.
  • Carrying out duties or projects, as delegated and supporting others in their ability to carry out their parliamentary roles as required.

Key skills and competences:

  • Knowledge and understanding of the Scottish political scene (Essential).
  • Knowledge and understanding of issues affecting the local community (Essential).
  • Demonstrable interpersonal skills with the ability to identify and take forward issues on behalf of my constituents (Essential).
  • Flexible approach to working with the ability to work on their own initiative within a small local constituency office (Essential).
  • High Standard of administrative skills with a demonstrable working knowledge of Microsoft Office applications, such as Word, Excel, Access and Outlook (Essential).
  • Proven communication skills, both written and verbal with a polite, pleasant and confident telephone manner and be able to deal with constituents and outside bodies in a confidential manner (Essential).
  • Experience of dealing with sensitive issues and respecting the need for confidentiality (Essential).
  • Strong organisational skills (Essential).
  • Advocacy Skills (Desirable)
  • Full driving licence (Desirable)
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